RETURN AND REFUND POLICY
No returns or refunds will be processed for a change of mind.
Returns for incorrect items received in order or items with manufacturing defects
If you received items that are different to your order (e.g different style or size to your actual order), you are entitled to receive a replacement at no extra cost or a refund. They must however be returned to us within 30 DAYS from the purchase order date. You must also report this to us WITHIN 7 DAYS of receiving your item(s) by sending us an email to firstname.lastname@example.org so that we are notified of this incident. If you have not done any of the above, there will strictly be no further discussions in replacing or refunding the item.
To be eligible for a replacement or a refund, your returned item must be:
- in the same condition as when you received it,
- in its original packaging (with tags/labels/attachments), and
- any item(s) that did not meet the above criteria (e.g. smell of cigarette smoke, covered in dust or animal fur, etc.) will not be entitled to be replaced or refunded.
Damaged items in order
We disclaim any responsibility and costs associated to items damaged after leaving our warehouse, for example, if the item(s) was/were damaged by a courier or during a customs inspection. We enforce a strict quality control procedure to ensure that all our products leave our warehouse in tiptop condition.
Returns in this regard will not be eligible.
If you selected a refund for incorrect or manufacturing defective items returns, once we have received your item, we will inspect it and notify you on the status of your refund. Please be mindful and read the above returns section.
Once the return is satisfactory and approved, we will initiate a refund to your original payment method used to purchase your item(s).